When customers purchased tickets, they were purchasing access to an event. Finally the band decided to grant refunds for those who bought tickets to their show, but vivid isnt granting the refunds. You wonât be charged until all elements of your order are confirmed. Vivid Seats LLC is an independently owned and operated online ticket marketplace. Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. You get a refund of delivery charges if your tickets arrive too late to use or if the event is canceled. Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Receive a full refund or 125% credit. Called Customer support, no help. Do I need to send them back if I am getting a refund ⦠By signing up or signing in, you are agreeing toDoNotPay's Terms and Conditions and for us to send messages to the phone number or email provided. If an event has been postponed or rescheduled, rest assured that your tickets will be valid for the rescheduled date. If you can no longer use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. I called, and asked for a refund AFTER the date of the event (a hockey game). As widespread events across the industry are being cancelled or postponed, Vivid Seats has offered customers the option of either receiving 120% store credit or a refund. Potential Class Size: The plaintiffs estimate a class of at least tens of thousands of ticket purchasers in each of the suits. With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. Yes, Vivid Seats is a legit ticket exchange site that started in 2001 allowing individuals (or licensed brokers) to sell tickets to sports, concerts, and theater shows in the US, but there are some negative Vivid Seats reviews to be aware of⦠> tickets marked up from face value (avg. 2. © 2019 Vivid Seats Ltd. All rights reserved. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split.. 5. "The Hero the World Needs." * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? Coachella Valley Music and Arts Festival, Indio, CA. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020, that it would not issue refunds for events that were postponed or rescheduled at the discretion of the event promoter. If postponed, tickets are typically valid for the new date. Vivid Seats delivers some tickets free. Registering for the presale is an easy multi-step process:. Vivid sent me an email that I didn't open right away and I missed my opportunity for a cash refund because I didn't respond to the email within 7 days of them sending it. Coachellaâs sister festival, Stagecoach, has been pushed to October as well. What are some more easy ways to save at Vivid Seats? You can begin the proce... Can I cancel an order Iâve already placed? Sign up with your name, mobile number and email; Verify your mobile number with a 4-digit SMS verification code She said she got the runaround until finally getting bad news via an online chat. DO NOT USE VIVID SEATS. The suits come on the heels of similar claims against Major League Baseball after the season was suspended. Given the ongoing outbreak of COVID-19 (Coronavirus), we want ⦠To read more articles log in. Vivid Seats is here to make sure you have a great experience with Coachella Music Festival Parking options. 1,930 reviews for VividSeats, 4.3 stars: 'My event was cancelled due to Covid. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? In the separate suit against Vivid, a proposed class of purchasers allege the ticket reseller violated its 100% guarantee by failing to provide a full cash refund for all amounts including fees paid for tickets to canceled or constructively canceled events for which there is no rescheduled date. The first weekend will be on October, 9, 10 and 11 while the second will follow on October 16, 17, 18. Prices will fluctuate based on many factors such as inventory and demand, so be sure to get your Coachella tickets before itâs too late! As Def Leppard is the headliner for this tour and particular show, the opening bands and lineups are subject to change. Vivid Seats Tickets ð« is the leading mobile ticket app, helping tens of millions of fans buy and sell mobile concert tickets, Broadway and sports tickets to the MLB, NBA, NFL and more. There wont be any concerts until 2021 but Vivid Seats is still selling tickets like there will be. History. Set your price or use our recommended price and tap List tickets.. You can edit or delist your listings by ⦠Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Ticket holders will be emailed next steps. Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats mobile app. I requested a full refund, all they have given me is the run around. Vivid Seats immediately offered Vo a 120% voucher or a full refund of $1,200 he spent on tickets. Suits seeking refunds after cancellations due to Covid-19 are targeting different industries, including entertainment, sports, travel, and education. The VIP passes for Coachella are priced at $999. couldn't make event and want a full refund as per the agreement from Allianz for which i purchased the insurance. Causes of Action: Violation of the Illinois Ticket Sale and Resale Act, the Illinois Consumer Fraud Act, the Ticket Sale and Resale Act, unjust enrichment, negligent misrepresentation, conversion, breach of contract. What is the price difference between Coachella GA and VIP passes? This would divide each pass into 6 ⦠I am having issues with Vivid Seats too. 50-100%+) All product is live inventory. © 2021 The Bureau of National Affairs, Inc. © 2021 The Bureau of National Affairs, Inc. All Rights Reserved, Airlines Face Wave of Suits for Denying Refunds During Pandemic, MLB Sued for Refunds After Season Suspended Due to Covid-19 (1). It's a good site to check if you're looking for the absolute best price but make sure to remember that there ⦠* Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. To learn more about a subscription click here. Ticket prices start at $485, with an average price of $988. I purchased Ron White tickets to Soaring Eagle Casino on Aug 30th, due to Covid, they canceled. General Information 14. This would allow the company to retain all funds associated with “postponed” events until a triggering event of its own choosing takes place, the plaintiffs say. Coachella is issuing new wristbands for 2021 so they need to send you the new one. Postponed event policies vary. Will I receive compensation if my event is rained out, postponed, or rescheduled? Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. You can't get anyone on the phone in Customer Service. Recent recommendations regarding this business are as follows: "NEVER", "stay the *** away from theses rip ⦠I've been in contact over phone, email, and over their online chat. The Vivid Seats class action lawsuit maintains that the âfull refundâ has been a long-standing policy of the defendant and that its customers relied on that promise when they purchased tickets. All Coachella Music Festival Package ticket sales are final. Vivid Seats was founded in Chicago, Illinois, in 2001 by Jerry ⦠Jun 17, 2020 @ Pissed Consumer Vivid Seats - Will not refund tickets, even when insurance is bought. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here. Unfortunately, no. Read 1413 customer reviews of the Vivid Seats - www.vividseats.com & compare with other Online Ticket Agencies at Review Centre There are always great deals to be found at Vivid Seats. I would send the customer service team a message asking if they are sending you one for 2021 or refund. From Coachella Refunds Q: I already received my wristbands, will they still work in 2021? Vivid Seats Review: Is it Legit, Reliable or a Scam? To allow us to help as many fans as possible, please wait for that update before reaching out with refund requests. Contact Vivid Seats customer service. Event tickets will arrive on time or else you will receive comparable tickets or a full refund. After a public outcry, the plaintiffs allege Live Nation announced they would begin to provide refunds, on a rolling basis, for all events affected by Covid-19. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. No need to wait for a representative to get back to you with a quote Event Attendance Information: Covid-19 Disclaimer. If the event gets canceled, they should be able to get refunds. We are only able to provide refunds (less the shipping costs) in the event that Coachella Music Festival Package event is cancelled Vivid Seats will also reissue a ticket if your event is rescheduled. Vivid Seats Review: Is it Legit, Reliable or a Scam? But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Wed, 15 Apr, 2020 at 11:04 AM Amid the global coronavirus pandemic, Vivid Seats announced the launch of a new incentive program. What is the 100% Buyer Guarantee? You can call Vivid Seats at (866) 848-8499 toll free number, write an email, fill out a contact form on their website www.vividseats.com, or write a letter to Vivid Seats, St 225 West Randolph 30th Floor, Chicago, Illinois, 60606, United States. Per the March 10 announcement, Coachella ticket holders will have their April tickets honored for the new October dates. Vivid Seats' prior policy stated that if an event is canceled, you will be given a full refund. ⢠Vivid Seats: If an event is cancelled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee.But as part of the COVID-19 policy, if an an event is canceled due to coronavirus, you also have the option of a 120% store credit. Vo picked the refund, but weeks went by and Vo says Vivid Seats asked for more time. Is Vivid Seats a legit site? Finally, Vivid Seats sent an email out on December 1st announcing that the concert was officially cancelled, and that I had 7 days to request a cash refund or I would be given 'in store credit'. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne... We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Vivid Seats is a ticket marketplace, all tickets are listed by independant 3rd party sellers. All sales are final and refunds will only be given in the event of a cancellation. Also, VividSeats says all orders are 100% guaranteed, but this doesn't always seem to be true according to the mixed VividSeats reviews and customer complaints below. This event will not be at the Bowl this year. If you buy passes during the Coachella presale in June you can take advantage of the payment plan for either pass. Parise asked Vivid Seats â a ticket reseller â about a refund. Does Vivid Seats offer free shipping? I would send the customer service team a message asking if they are sending you one for 2021 or refund. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Can I exchange my tickets for a different quantity, or for tickets to another date or event. The plaintiffs say that Vivid Seats customers are willing to pay premium prices for tickets as well as substantial fees of more ⦠In 2017, it was reported to have a turnover of $1 billion and to be the third-largest online ticket reseller. Vivid Seats: Receive a full refund including delivery fees for canceled events or a 120% credit. Vivid seats is now denying refunds to many thousands of customers stating their refund policy only allows for âcreditâ on future eventsâ¦in the event your venue/event is cancelled. You guys kept asking on how to get a refund for Coachella 2020 since it was postponed. They refused to give me a refund saying the game, "might still be played." And suits against multiple airlines seeking refunds for canceled flights continue to be filed. 20-cv-02486, 4/23/20; Tezak v. Live Nation Entm’t Inc., N.D. Ill., No. In this case, I do recommend listing your tickets for sale. I purchased Coachella tickets from the website. If you purchased Event Ticket Protector at checkout, please contact the insurer, Allianz Global Assistance online or call 1-800-284-8300. ⢠Vivid Seats: If an event is canceled and not rescheduled, Vivid Seats says customers will get a full refund including delivery charges through its 100% Buyer Guarantee. Compensation may be in the form of a refund or store credit in the amount of the purchase price (including delivery fees, less possible restocking fees), at our sole discretion. Their automated system will have you running in circles. Vivid is holding over $1,000.00 of my money indefinitely pending a reschedule of this event â likely a year away at least. You should be able to get a full refund for any cancelled events but, like other vendors, you wonât get your money back if your event is rescheduled. Our 100% Buyer Guarantee means you can be confident that mobile tickets through the Vivid Seats Tickets app will get you into your favorite concerts, Broadway shows or sports event. Vivid Seats - Will not refund tickets, even when insurance is bought. Related: Vivid Seats - They haven't Paid me for Tickets I Sold through them 60 days ago I expected to get boxes which include a calendar, a guidebook and a sticker. Vivid Seats ranks 21 of 193 in Tickets category. Vivid Seats Overview. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. v. Vivid Seats, et al., Case No. Every consumer, pursuant to the terms of Quebecâs Consumer Protection Act (âCPAâ), residing in Quebec at the time of purchase, who since August 28th, 2012 to the dates found at paragraph 7 of the Transaction for each Settling Respondent (the âClass Periodâ), while physically located in Quebec, has purchased from any of the Respondents, or Vivid Seats⦠Open the SeatGeek app. How To Get a Vivid Seats Refund. Because passes sell out very quickly during the two sales, many festival-goers elect to buy tickets from 3rd party ticket websites such as Vivid Seats, TicketNetwork, eBay and Craigslist. A full-service national event ticket marketplace. Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Cheapest Coachella Tickets Vivid Seats has Coachella 2020 tickets available ⦠With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app. Browse or search articles to find answers to your questions. Our 100% Buyer Guarantee means you can be confident that mobile tickets through the Vivid Seats Tickets app will get you into your favorite ⦠Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats mobile app. Event tickets are always protected by the Vivid Seats 100% Buyers Guarantee. Vivid Seats has a 100% customer guarantee. The cases are Nellis v. Vivid Seats LLC, N.D. Ill., No. But the plaintiffs allege the new policy will give fans 30 days to request a refund for shows rescheduled for a specific date in the future. Vivid Seats is using the postponed loophole to deny my refund request. If youâd like to get started with reselling your tickets with Vivid Seats, you can follow this ⦠Vivid would not refund my money which totaled over $400. As our Sales Terms and Conditions state, all sales are final. Relief: Declaratory and injunctive relief, damages, attorneys’ fees and costs. * Download today and earn up to 9% cash back on tickets* Looking for the best way to buy and sell mobile tickets? It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. The Vivid Seats Refund Class Action Lawsuit is Timothy Nellis, et al. How do I get my compensation? From Coachella Refunds Q: I already received my wristbands, will they still work in 2021? They charge for shipping on other tickets. 20-cv-02482, 4/23/20. However, the only things I received were shuttle passes and my wristbands. âDisgracefully, Vivid seats quietly added an additional requirement for any customers who wish a cash refund instead of a âRewards Cash loyalty credit.â Customers who wish a refund must now contact the customer service team within 7 days of the eventâs cancellation or else their claim to a cash refund is purportedly ⦠In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced ⦠Using the Website. Coachella Tickets, Shuttle & Camping Passes. Vivid Seats will alert you via email as soon as we have been alerted of a cancelled event. At the end of the day they will only provide me a credit for ⦠Vivid Seats Tickets ð« is the leading mobile ticket app, helping tens of millions of fans buy and sell mobile concert tickets, Broadway and sports tickets to the MLB, NBA, NFL and more. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation. Vivid seats said originally said in March that we didnât have to do anything for cancelled events and that we would receive the refund in 4-6 weeks. At SeatGeek we care deeply about live events, and the fans that make them so special. ⦠If your order was cancelled before being confirmed, your credit card was not charged. Enter your email or phone number. 4. Preferred solution: Full refund. Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats mobile app. Some banks may continue to place a hold on the funds for a few days before clearing automatically. Coachella is issuing new wristbands for 2021 so they need to send you the new one. However, Vivid Seats unilaterally changed its policy in order to issue vouchers for a future purchase. The privately held company does not disclose financial information. What is Vivid Seats? Contact Vivid Seats to see if your tickets are valid for the new ⦠What do I do if my event is cancelled? Tap Tickets in the navigation bar at the bottom.. 3. Coachella Tickets Refunds. Attorneys: Liddle & Dubin PC represents the plaintiffs in both suits. Again, processing refunds may take longer than usual. Continue. Log in to access all of your Bloomberg Law products, Photographer: Scott Eells/Bloomberg via Getty Images. Information regarding the coronavirus impact. Select the ticket group you'd like to sell. 1. -TIME Magazine, June 2016. Vivid Seats Cons: Will not honor insurance purchased, Does not have customer satisfaction policy as advertised, Customer service gave the run around, Decietful, Vivid seats will not work with you, Misrepresentation, Price scams and scalping, Policy. It took me 3 months to get some information regarding my refund, I got an email saying to call the customer support line again, and was told they contacted the seller of ⦠Vivid Seats Knowledge Base. To contact the reporter on this story: Peter Hayes in Washington at PHayes@bloomberglaw.com, To contact the editors responsible for this story: Rob Tricchinelli at rtricchinelli@bloomberglaw.com; Nicholas Datlowe at ndatlowe@bloomberglaw.com. Wed, 15 Apr, 2020 at 11:04 AM 1. I filed a chargeback over a month later with amex. Update: On March 13 wristband-holders received an email from Coachella that offered them full refunds through May 1, 2020. Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1592 reviews.. Vivid Seats review rated 1.0/5.0: I purchased tickets through Vivid was insured by Allianz Insurance Company. Logan told Click2Houston that when he bought the tickets, Vivid Seats promised a 100% money-back guarantee if an event was cancelled, and originally, he was told his money would be refunded within two to five business days. Ticket resellers StubHub, Seat Geek and Vivid Seats don't offer refunds for rescheduled shows, but ⦠I've been in contact (I say that loosely) with the support team at Vivid Seats since I got that email. Conveniently buy and sell tickets to top sports, concert, and theater events with the FREE Vivid Seats ⦠For more details on our specific policies, please read below. Vivid Seats argued my chargeback and gave me a store credit that would expire by December 2020. Vivid Seats has said that they will contact you if your event is cancelled, but ⦠Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Response: The defendants didn’t immediately respond to request for comment. To purchase Coachella Music Festival Parking, just click on one of the Coachella Music Festival Parking tour dates above. For this reason, we are unable to refund your order. The Houston Livestock Show and Rodeo shut down its month-long event on March 11 ahead of the Kane Brown concert due to threats of coronavirus spreading in the Houston area. With Vivid Seats Rewards, you can now earn cash back on your purchases simply by using the Vivid Seats app.
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